State Farm® Insurance Agent Ria Trufant-Mays
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Terry Anderson
January 10, 2025
5
out of
5
rating by Terry Anderson
"Ria has been my agent for 25 years. She is amazing. Always friendly, Always listens, Always available when needed, Always gives me the VIP experience. Ria provides a warm, professional office environment. Her staff is well trained and efficient. Simply stated; Ria and her staff, are why I remain a customer of State Farm."
We responded:
"Thank you so much, Terry, for your kind words! We're thrilled to hear that the team has been able to provide you with exceptional service over the years. It's our goal to offer a warm and professional experience, and we're so grateful for your continued support. We look forward to assisting you again soon! - Ria"
Maryann Millard
January 10, 2025
5
out of
5
rating by Maryann Millard
"Always willing to solve anyone's questions. Always on top of their game. Truly care about customers needs."
We responded:
"Thank you so much for your kind words, Maryann! We’re thrilled to hear that you’ve had such a positive experience with our team. We always strive to be proactive and attentive to our customers' needs, and we truly appreciate your support. If there’s ever anything else we can assist with, we’re here to help! – Ria"
Elijah Fletcher
December 12, 2024
5
out of
5
rating by Elijah Fletcher
"Have been using this office for a long time great ppl"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our office. It's always a pleasure to work with long-time clients like you, and we truly appreciate your continued trust in us. If you ever need anything or have any feedback, don't hesitate to reach out. We're here to help! Ria"
Trisha Williams
December 10, 2024
5
out of
5
rating by Trisha Williams
"Ria’s office has the kindest staff ever. Even when I couldn’t make my full payment they didn’t give me a hard time about a split payment and even called me even my next payment was due just as a reminder. They understood that I was going through a difficult time."
We responded:
"Thank you so much for sharing your experience, Trisha! We're so glad to hear that the team was able to provide the support and understanding you needed during a difficult time. We’re here to help and always want to make things as smooth as possible for you. If you ever need anything else, don’t hesitate to reach out. "
Elizabeth Traczyk
December 5, 2024
5
out of
5
rating by Elizabeth Traczyk
"I would like to share my experience at State Farm Insurance. When I go to their office to handle my insurance affairs I am treated as a valued client. The staff is courteous and knowledgeable. I can't say enough about the owner/manager Ria Trufant. She always greets me and asks how I am. I am so glad I chose them to be my agents. I have referred them to others. Give them a try."
We responded:
"Your comments are much appreciated and we aim to provide you and all customers with the best possible experience."
Nina Southward
August 27, 2024
5
out of
5
rating by Nina Southward
"The agent was very efficient, knowledgeable and very professional. She was pleasant and patient as she took the time to answer every question and every call. It’s always nice to work with people who take the time to make you feel you are important especially when working with elderly drivers. Thank you LaKisha for your services."
We responded:
"Thank you, Nina, for your thoughtful review! We’re so glad LaKisha provided you with efficient and knowledgeable service. It’s wonderful that she took the time to answer all your questions and calls with patience and care. We truly appreciate our customers, and it’s important to us that you feel supported. If you ever need anything else, we’re here for you. Thanks again for your kind words and for choosing our State Farm team! – Ria "
Larry Washington Jr.
July 30, 2024
5
out of
5
rating by Larry Washington Jr.
"very fast service"
We responded:
"Hi Larry. I'm so happy to hear that my team gave you exceptional service. Please feel free to reach out to our office anytime you need help"
Kimberly Smith
July 26, 2024
5
out of
5
rating by Kimberly Smith
"Great Company that I have been loyal to for many years. Ria and Lakisha are both helpful with fast and friendly customer service. I would definately recommend"
We responded:
"Hi Kimberly. We appreciate your continued support and we look forward to working together for many years to come. We are always here to assist with all of your insurance needs."
Beth Woods
July 17, 2024
5
out of
5
rating by Beth Woods
"My experience was very pleasant! Ms. Lakisha was very pleasant and professional. I’m glad to be on board. Thank you for your help!"
We responded:
"Hi Beth. I'm so glad to hear Lakisha was helpful when it came to your insurance needs. Feel free to give us a call when you need assistance."
Shanita Jones
July 3, 2024
5
out of
5
rating by Shanita Jones
"Lakisha is efficient and her customer service is top notch… after speaking with different agents from multiple companies she quickly came thru with the best rates for my needs. She was very thorough and informative. I look forward to a long working relationship."
We responded:
"Hi Shanita. This is Ria from State Farm and Lakisha and I appreciate the positive review. We strive to provide great service."
Chanel #5
June 25, 2024
5
out of
5
rating by Chanel #5
"Lakisha at Ria Trufant office was effective and amazing. From the lower rates, more coverages, and excellent customer service you can’t go wrong!!!!"
We responded:
"Hi Chanel. This is Ria from State Farm. Thank you for taking the time for writing a positive review. It is important to us to service our customers the best we can."
Nina Marie
June 25, 2024
5
out of
5
rating by Nina Marie
"Lakisha has been very helpful with my car insurance and life!"
We responded:
"Hi Nina. This is Ria from State Farm thanking you for taking time for writing a review. We are here for you."
Lois Hodnik
April 1, 2024
5
out of
5
rating by Lois Hodnik
"I have used this State Farm group now for many years, always receiving prompt efficient service I have sent friends and family there."
We responded:
"Thank you, Lois, for your continued trust in our State Farm agency! We're delighted to have served you and your loved ones over the years, and we truly appreciate your loyalty. If you ever need anything else or have friends and family in need of assistance, please don't hesitate to reach out! - Ria Trufant State Farm Insurance Agency"
mvriley1
December 1, 2023
5
out of
5
rating by mvriley1
"Outstanding customer service! When you need help, the response is immediate and always friendly."
We responded:
"Mr. Mike thank you soo much for the compliment. Merry Christmas and happy New Year."
Mela A
July 21, 2023
5
out of
5
rating by Mela A
"I live in a new location for over 10 years. Never had a problem dealing with this office even from a distance. They are patient and kind."
We responded:
"Thank you Mela from myself, Ria and Lakisha my team member. We put ourselves in the customer shoes and try to resolve your insurance needs. We appreciate your business."
Steve Rudy
February 6, 2023
5
out of
5
rating by Steve Rudy
"Lakisha handled my problem flawlessly and in a timely as a good neighbor would."
We responded:
"We appreciate your 5-star review of Ria Trufant State Farm Insurance, Steve! It was Lakisha’s pleasure to assist you with your insurance coverage and we are always here to help if you need anything else. Feel free to drop by our office in Highland, IN, or give us a call for more information."
Bernard McGuan
January 18, 2023
5
out of
5
rating by Bernard McGuan
"W encountered a thorny issue with terminating coverage on rental property once it was sold. The process was slow and seemed to drag out, and I challenged Ria's assistant, Lakisha, to elevate the problem, which she did immediately. There are things an agency can control, and things they cannot, and frustrating as it was, Ria got involved and did everything within her power to move things along. during that process, she was extraodinarily diligent about keeping me informed along the way, right up until the matter was finally resolved. You really could not ask for better service."
We responded:
"Wow! I am speechless, thank you so much for your 5-star review of the Ria Trufant State Farm team! I know how frustrating these processes can be, and that's why I wanted to make sure you knew what was going on from our end throughout the course of it. We thank you for your patience and encourage you to give us a call if you have any other questions! "
Todd Anderson
January 6, 2023
5
out of
5
rating by Todd Anderson
"Ria is not only super friendly and personable, but she went above and beyond to assist with a claim and was very communicative throughout that process. Great service!!"
We responded:
"thank you soo much for the review. my office and team are here for our customers. Ria Trufant,Agent"
Tbbytat M
September 26, 2022
5
out of
5
rating by Tbbytat M
"They are very nice every time I give them a call. they’re very good at getting their business taken care of"
We responded:
"Thank you soo much for taking the time to give us a review. We strive to assist our customers with their insurance needs. Agent Ria Trufant-Mays"
Tammi Nick
September 8, 2022
5
out of
5
rating by Tammi Nick
"Great service"
We responded:
"Thank you so much for taking the time to leave Ria Trufant State Farm a 5-Star Review! Customer Service means everything to us and we are here to offer support to you and your family whenever you need us. #GreatService"
Lisa Smith
June 27, 2022
5
out of
5
rating by Lisa Smith
"I 've been with State Farm Insurance, Ria Trufant office for many years and I love the service the representatives give. No matter what I need help with they are always willing to help me in any way they can. They are always nice and helpful. I just want to say thank you all for being there for me."
We responded:
"Ms. Lisa, we appreciate your business for many years and are thankful we can provide the service you expect. Stay safe and healthy. Agent, Ria Trufant"
Jason Hawkins
June 24, 2022
5
out of
5
rating by Jason Hawkins
"Jennifer has always helped me with my insurance products and she is amazing! She takes the time to explain everything and make sure I'm aware of all discounts and how to save money. She is a winner and so is Ria Trufant State Farm. 10 out of 10 recommend!"
We responded:
"Jason thank you for taking the time for the review. We appreciate your business and will continue to give you the service you expect. Agent, Ria Trufant"
Octavia Beamon
June 24, 2022
5
out of
5
rating by Octavia Beamon
"Lakisha is amazing and is on top of my policies as much as I am. She’s very thorough and is great at reaching out and sending reminders. Very helpful"
We responded:
"Octavia, thank you soo much for the review. My team and I work hard to make sure customers as yourself are completely satisfied. Appreciate you. Agent Ria Trufant"
Michelle Michael
June 24, 2022
5
out of
5
rating by Michelle Michael
"Absolute professionals. I feel completely taken care of and covered for insurance on my home and vehicle. Jennifer Vargas is so helpful and thoroughly explained all the options."
We responded:
"Michelle, thank you soo much for the review. My team works hard to make sure customers are satisfied and if you need us, call us. Agent, Ria Trufant"
Vernett Baker
May 19, 2022
5
out of
5
rating by Vernett Baker
"I have only positive praise for Ria and Lakisha. They are very professional and I receive a birthday call every year as well as greeting cards. 😊"
We responded:
"We appreciate your kind review and thankful you enjoy the birthday cards and calls. We are here for you"